SEARS hollywood Florida Review


BAIT & SWITCH , Do not walk , RUN from Sears appliance repair (A&E FACTORY SERVICE) I purchased six appliances from SEARS in 2012. When I had a problem with my whirlpool refrigator icemaker,I called SEARS appliance repair . My call to them seemed strange, I asked if I was speaking to SEARS or a sub-contractor?? I was advised I was talking to SEARS. I inquired if it was going to be a SEARS repair truck sent to my home with a certified Repairman ? answer was YES. A&E FACTORY shows up at my home 10/28/2015, my wife gives them a deposit for parts on my credit card. I pulled up to the house a few minutes too late, credit card had been run . I was very upset to see not to see a SEARS repair truck as repesented by a Sears repesentative. I requested a credit back to my credit card from A&E and SEARS and SEARS HOLDINGS. I advised them about their misrepresentation (bait and swithch) I subsequently learned from WHIRLPOOL (maufacture of my refrigator) “A&E FACTORY SERVICE is no longer a service company certified through Whirlpool”” I wonder why?? I have requested a full refund from A&E

SEARS and SEARSHOLDINGS. Seems like I am going in circles

no results or refund and very bad customer service. Once again

if you need an appliance

avoid SEARS…”

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