We booked a four night stay at the No. 11 Cadogan Gardens Hotel in London with discountcityhotels.net. The rate clearly stated VAT inclusive. When we received the booking on the email, embedded in the paragraph marked “cancellation policy””
it was stated that VAT may be added. So I called DCH and was assured that the VAT was most definitely included in the rate. Upon check-out
the hotel charged us 20% VAT
totalling over $350. We wrote and called DCH
but have received no satisfaction nor any promise of a compromise solution.”
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